Senior Technical Analyst

Location: remote

Applicants can live in WA, OR, CA, Idaho, AZ or Georgia

Must be eligible to work in the US.     

Overview

We are partnering with a large, well-established financial services organization seeking a Senior Technical Analyst to support critical internal and customer-facing systems.

This role focuses on advanced troubleshooting, application support, and cross-functional collaboration to ensure systems are running efficiently and aligned with business needs.

Key Responsibilities

Diagnose and resolve complex technical issues across enterprise applications

Provide functional and technical support for internal and customer-facing systems

Partner with business and technical teams to support enhancements, releases, and new initiatives

Utilize monitoring and diagnostic tools to identify and resolve system issues

Support web-based applications, services, and system integrations

Act as a key contributor to business continuity and disaster recovery planning

Communicate effectively with end users, vendors, and internal teams to resolve issues

Analyze system performance and recommend improvements

Support software deployments and production releases

Lead or assist in resolving high-impact system issues

Mentor junior team members and provide knowledge transfer

Deliver training and documentation for supported systems

Qualifications

Bachelor's degree in Computer Science or related field (or equivalent experience)

5+ years of systems analysis or application support experience

Experience supporting enterprise-level applications in complex environments

Strong troubleshooting and problem-solving skills

Experience working with SQL and relational databases

Familiarity with web services, integrations, and application architecture

Experience with monitoring and diagnostic tools (or similar technologies)

Exposure to software development lifecycle (SDLC) environments

Strong communication skills with the ability to work cross-functionally

Ability to manage multiple priorities in a fast-paced environment

Experience in financial services or regulated environments is a plus

Additional Details

On-call rotation required

Hybrid work environment

Opportunity to work on high-impact systems supporting critical business operations